cashweep Privacy Policy
cashweep is committed to protecting players' personal information. This policy clearly explains how we collect, store, use and keep your data secure, in line with international data protection practices.
Six cashweep Data Protection Principles
Minimum Data Collection
cashweep only collects information that is genuinely necessary for account operations, payment processing and regulatory compliance. We do not collect data beyond what our service requires.
High-Level Security
Personal data is stored with 256-bit SSL encryption and a layered security system. Access to sensitive player information is strictly limited to authorised personnel only.
Not Sold to Third Parties
cashweep has never and will never sell, rent or share players' personal information with advertisers or third parties for marketing purposes without your explicit consent.
Players Are in Control
Every cashweep player has the right to access, correct or request deletion of their data at any time through our support channels, which operate around the clock.
Full Transparency
This policy is written in clear, easy-to-understand language. cashweep does not hide conditions in fine print — every policy is stated precisely and is open for players to review.
Time-Limited Data Retention
Inactive account data is retained only for the period required by legal and international licensing obligations, then securely deleted in accordance with our standard procedures.
This Privacy Policy ("Policy") is published by cashweep ("cashweep", "we", "platform") and applies to all users who access the website cashweep.org and all related services. By registering an account or using any cashweep service, you acknowledge that you have read, understood and agreed to the terms set out in this Policy. If you do not agree with any part of this Policy, please stop using our platform.
Information We Collect
cashweep collects your personal information through several channels during the registration process, platform use and financial transactions. Categories of information we may collect include:
- Identity Information: full name, identity card number (MyKad), date of birth and a selfie submitted during the identity verification (KYC) process.
- Contact Information: email address, mobile phone number and current residential address.
- Financial Information: e-wallet account details (Touch 'n Go eWallet, DuitNow), bank account information for FPX purposes, and deposit and withdrawal records.
- Usage Information: game history, betting records, activity logs, active session times and platform usage patterns.
- Technical Information: IP address, web browser type, operating system, device information and server log data.
How We Use Your Information
Personal information collected is used solely for legitimate purposes directly related to the operation of cashweep services, including:
- Identity verification and compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
- Processing deposits and withdrawals through supported payment methods — Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH).
- Managing and maintaining player accounts, including password resets and service communications.
- Detecting and preventing fraud, suspicious activity and any unauthorised access attempts.
- Providing responsive 24/7 customer support via live chat and email.
- Sending account-related notifications, policy updates and relevant promotional information (subject to your preferences).
- Fulfilling legal and regulatory obligations to the international licensing bodies that govern cashweep operations.
Sharing Information with Third Parties
cashweep takes a very limited approach to sharing players' personal information. We only share data in the following circumstances:
- Payment Providers: minimum transaction information is shared with licensed payment processors to enable deposits and withdrawals to be processed securely.
- Statutory Authorities: cashweep will comply with any court orders, legal requirements or valid requests from relevant law enforcement authorities.
- Technology Partners: technical service providers such as gaming platforms and server infrastructure that are bound by strict confidentiality agreements.
- Licensing Bodies: information required for auditing purposes and monitoring compliance with our international licensing.
Data Security Measures
The security of players' personal information is a top priority for cashweep. We implement multiple layers of technical and organisational security, including:
- 256-bit SSL/TLS encryption for all data transmission between your browser and our servers.
- Password storage using one-way cryptographic hashing — your password is never stored in plain text.
- Role-based access control (RBAC) that limits data access to personnel with a legitimate business need only.
- Continuous security monitoring and regular security audits by internal and external cybersecurity teams.
- Tested incident response procedures to address any data breaches promptly and responsibly.
- Separation of production and development environments to reduce the risk of data exposure.
Cookies and Tracking Technologies
cashweep uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run smoothly. The types of cookies we use include:
- Essential Cookies: required for basic functions such as login sessions, security and account preferences. Cannot be disabled.
- Performance Cookies: collect anonymous data about how players interact with the platform so we can make improvements.
- Functional Cookies: store your preferences such as language, display theme and other account settings.
You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the cashweep platform.
Data Retention and Deletion
cashweep retains players' personal information for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and international licensing.
- Active account data is retained for the duration that a player's account remains active and for a set period after account closure to meet legal obligations.
- Financial and transaction records are retained for the period specified by licensing requirements and international financial regulations.
- System logs and technical data are retained for a shorter period for security and troubleshooting purposes.
- Once the retention period ends, data is securely deleted using approved data deletion procedures.
Players who wish to close their account may contact the cashweep support team via live chat or email to initiate the data deletion process, subject to applicable legal compliance requirements.
Cross-Border Data Transfers
As a platform operating under international licensing, cashweep may transfer and store your personal information on servers located outside Malaysia. Where such data transfers occur, we ensure that:
- The country or territory receiving the data provides a level of data protection that is equivalent to or better than recognised international standards.
- Appropriate data transfer agreements are in place to protect players' privacy rights during the transfer.
- All data transfers comply with relevant legal requirements and the guidelines of the applicable regulatory bodies.
Children and Underage Users
The cashweep platform is exclusively for adult players aged 21 and above only. cashweep takes the responsibility of protecting children very seriously.
- cashweep does not intentionally collect personal information from individuals under the age of 21.
- If we find that data has been collected from an underage user, that information will be deleted immediately and the relevant account will be closed.
- Parents or guardians who suspect their child has registered or accessed our platform are asked to contact our support team immediately.
Changes to This Privacy Policy
cashweep reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The procedure for notifying changes is as follows:
- The latest version of the Privacy Policy is always available at cashweep.org/dasar-privasi.
- Material changes will be communicated to players via email to their registered address or through in-platform notifications.
- The "Effective Date" at the top of this document will be updated whenever changes are made.
- Continued use of the cashweep platform after changes are published indicates your acceptance of the updated terms.
We encourage players to review this Policy periodically to stay informed about how your information is managed.
How to Contact Us Regarding Privacy
For any questions, concerns, or requests relating to your data privacy, the cashweep team is ready to assist through the following channels:
- Live Chat: 24/7 real-time support in Malay and English, available directly within the cashweep platform.
- Email: [email protected] — please state "Privacy Enquiry" in the subject line of your email.
Your rights as a data subject include the right to access your data, correct inaccurate information, request deletion of data (within the limits permitted by law), and object to certain processing. Contact us through the channels above to submit any requests relating to these rights.
Player Rights under the cashweep Privacy Policy
As a cashweep user, you hold the following rights regarding your personal information.
Right of Access
You have the right to obtain a copy of the personal information we hold about you.
Right to Rectification
You may request the correction of any information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may request that your data be deleted from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
You may request that the processing of your data be restricted in certain circumstances permitted by law.
Right to Data Portability
You have the right to receive your data in a structured format for transfer to another provider.
Unsubscribe
You may stop receiving marketing communications from us at any time.
24/7 Support
Our team is available at all times to assist with any questions relating to your privacy rights.
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